PERSONAL SERVICE YOU CAN SEE
Our Customer Service Commitment
Our team approach provides dedicated client service because we know the beauty of your property depends on it.
Greenscapes’ Client Service Team approach means your landscaping needs are met personally by the team leaders and crew members best qualified to handle them. This dedicated team’s hands-on, high-quality standards mean you get superb service. It also provides you with contact continuity and ensures Greenscapes’ professionals will visit your property more often.
Greenscapes Customer Service
Greenscapes spares no effort to provide you and your property with a full range of the area’s finest horticultural and landscape services. Our mission is to provide each and every client with superior landscape services and design to enhance the beauty of their property and increase its value.
All service requests and inquiries should be submitted to the Customer Service Department 24 hours a day via telephone, email or through our website and they will be responded to in a timely manner.
Emergency and non-emergency calls should be directed to our headquarter office by calling (239) 643-4471.
COMMUNICATION
Owners shall have ongoing communication with a Client Services Manager. The Client Services Manager assigned to the account shall provide all necessary communication to keep Owner informed of all activity on their property. In the event contact cannot be made with the Client Services Manager, a second contact shall be made available. The Owner shall designate a single contact person and/or agent who shall be responsible for all communications of any kind with Greenscapes.
SUPERVISION
Qualified on-site supervision is provided at all times by a Production Supervisor/Team Captain to ensure the highest quality of work performed. Greenscapes ensures that there are qualified team members on the job site to complete all phases of the work and will, at all times, enforce strict discipline and good behavior among its team members. We take all steps necessary to ensure that they familiar with and abide by all safety guidelines. No work on property shall begin prior to 7:30 am, unless there are extenuating circumstances due to unforeseen conditions.
PROCESSING OF SERVICE REQUESTS
Once information is received, a Service Request is generated to resolve the issue and the resolution will be communicated to the original caller/property representative. Upon the completion of the issue, the following shall occur: the Client Services Manager will respond to the original caller and a completed service request will be sent to the property manager stating the resolution of the issue, along with a time and date. Documentation of all inquiries shall be kept in our database system in order for all community issues may be tracked.
Emergency Calls
The emergency line is primarily to be used by the Management Company/Homeowner as issues arise that may need immediate attention, such as running water. If this is a running water emergency, a representative will be paged to address the concern as soon as possible. After hours calls will be prompted to leave a detailed message. A Client Services Manager will be paged and will respond in a reasonable amount of time in order to obtain more information, if necessary, in order to assess the emergency status of the call and get the issue resolved.
24 Hour Irrigation Hotline
Non-Emergency Calls
All non-emergency calls will be responded within 1 (one) business day of placement between the hours of 8:00 am to 4:30 pm from Monday through Friday.
Resolution of the issue will be determined by the nature of the call timelines for resolution for correct will be provided at the time of response.
